Refund & Return Policy

At Zeply.pk, customer satisfaction is our top priority. We are committed to delivering high quality products and ensuring that every order meets your expectations. If you’re not completely satisfied with your purchase, we’re here to help.

7-Day Return & Replacement Policy

We offer a 7-day return and replacement policy from the date you receive your order.

You may request a return or replacement if:

• You received the wrong product.
• The product arrived damaged or defective.
• The item is missing parts or accessories.
• The product is significantly different from what was described on our website.

Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

• The request must be made within 7 days of receiving the order.
• The product must be unused and in its original condition.
• All original packaging, accessories, manuals and tags must be included.
• Proof of purchase (order number or receipt) must be provided.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

• Products damaged due to misuse, negligence, or improper handling.
• Items that have been used, altered or intentionally damaged by the customer.
• Products returned without their original packaging or essential accessories.
• Clearance, promotional or final sale items (unless they arrive damaged or incorrect).

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Your refund will be processed within 5–7 business days.
• Refunds will be issued using the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet after verification.

Replacement Process

If you receive a damaged, defective or incorrect item, we will gladly send you a replacement at no additional cost after verifying the issue.

Shipping Costs

• If the return is due to our mistake (wrong, damaged or defective product), Zeply.pk will cover the return shipping costs.
• If the return is due to a change of mind or any reason unrelated to product quality or our error, the customer may be responsible for the shipping charges.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled but may still qualify for a return under this policy.

How to Request a Return

To start a return or replacement request, please contact our customer support with:

• Your order number
• Your full name
• A brief description of the issue
• Clear photos or a short video (if the product is damaged or defective)

Our support team will review your request and guide you through the process as quickly as possible.

Our Commitment

At Zeply.pk, we believe in honesty, quality and customer satisfaction. Every order is carefully checked before shipping and we strive to provide a smooth shopping experience from start to finish.

Thank you for choosing Zeply.pk. We appreciate your trust and look forward to serving you.